Customer Care & Contact
Here before and after your order.
We’re here when you need us.
Questions before ordering, need help with a delivery, or looking for a return label? Send us a message, email us, or begin a WhatsApp conversation. Our team will guide you through the rest.
Complimentary Shipping
Standard shipping is complimentary on every U.S. order over $70. Tracking information will be sent once your order is on its way.
45-Day Free Returns
Eligible items may be returned free of charge within 45 days of delivery. Simply contact us and we’ll send your prepaid USPS return label.
Real Help
From choosing the right shape and color to checking an order or arranging a return, our team is available by message, email, and WhatsApp.
Need a return label?
We’ll take care of it.
There is no complicated portal to navigate. Contact us through any of the methods above and our team will send a prepaid USPS return label directly to you.
Contact Us
Send us a message, email, or WhatsApp conversation with your order number and the item you would like to return.
Receive Your Label
Our team will email your prepaid USPS return label and provide any additional instructions you may need.
Pack Your Return
Place the item securely in its original packaging when available, print the label, and attach it over any previous shipping label.
Drop It Off
Leave the package at any USPS location at your convenience. We recommend keeping the drop-off receipt until the return is complete.
Returns must be sent within 45 days of delivery and received in their original, unused condition. Once your return arrives and is inspected, the refund will be issued to the original payment method. Bank processing times may vary.
A little more information.
When will my order ship?
Once your order has been prepared and handed to the carrier, you will receive an email containing your tracking information. Contact us anytime if you would like help checking its progress.
Can I change or cancel my order?
Send us a message as soon as possible. We will gladly try to make the change before the order enters shipment processing. Once an order has shipped, we may need to assist through the return process instead.
What should I do if my order arrives damaged?
Contact us promptly with your order number and clear photographs of the item and packaging. Our team will review everything and help arrange the appropriate resolution.
How do I receive a prepaid return label?
Message us at +1 (305) 963-4174, email hello@aldeneleather.com, or start a WhatsApp conversation. Include your order number and we will send your prepaid USPS return label.
When will I receive my refund?
Once the return reaches us and is inspected, the refund will be issued to the original payment method. Your bank or card provider may require additional time to post the funds to your account.
We’re only a message away.
Tell us what you need and we’ll help you find the next step.